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MediaWiz Telephone on-hold Message and In-store Radio Player – Frequently Asked Questions

We have put together answers to some of the most frequently asked technical questions.

Installation and Setup:

Minimum system requirements
Downloading MediaWiz
Installing MediaWiz
Creating a Log File
FTP Update times and settings
Setting up the Auto-mixer
Start-up settings
MediaWiz Auto-update settings
Connecting to external equipment
Which digital formats can be used? (Click)
MediaWiz features
Quick Play override (Emergency)
MediaWiz licensing
Does it work on all Operating Systems? (Click)
Software updates
Is MediaWiz VoIP compatible? (Click)

Troubleshooting:

Installation failed. What do I do?
I’ve added music files, but they don’t play?
My music play list schedule doesn’t work?
I’ve added voice files but they don’t play?
I’ve set up my FTP but files do not update?

Program Setup:

Program Maintenance & Updates:

Who can produce my voice announcements?
Can we do our own updates?
How are programs updated?
Do I need music licensing?
I’ve set up my FTP but files do not update?

A thought worth pondering…

A Thought Worth Pondering